By Mark E. Smith
Mathematics has it right: a problem dictates a solution. As emotional humans, unfortunately, we’re often not so constructive: a problem often fosters blame rather than a solution.
Indeed, we’re typically not mathematicians when it comes to solving everyday problems. However, it comes at a high cost, where seeking to place blame not only doesn’t solve a problem, but often makes a situation far worse.
Most of us in a relationship can recall situations where there was a problem at hand, and rather than addressing finding a solution as a couple, we’ve blamed each other. Those arguments didn’t turn out well, did they? They likely only made situations far worse.
My wife and I once argued over the proper place for a TV antenna to work most effectively. It was a simple problem and solution – that is, move the antenna around until the picture is clear and place it there. We both had our opinions on where it should be located, and when it didn’t work, we blamed each other. The more we moved it, the more we argued, to where we were so focused on blaming each other that we became oblivious to solving the problem.
My wife and I blaming each other over a TV antenna not working is a true but ridiculous story. However, we’ve all heard of very serious stories where couples get divorced over, say, finances, where rather than come together for a solution, they blame each other to the very end. Blame can truly lead to tragic outcomes, making a logical solution seemingly impossible.
We see the blame-game dynamic occur a lot in government. There’s no wonder as to why so few problems get solved on Capitol Hill – everyone blames everyone else rather than finding solutions. Locally, where I live, there’s a problem with potholes. The street department blames increased traffic and weather. The citizens blame the street department for not caring. I even heard someone blame automakers for poorly designing cars that can’t handle potholes. Yet, I haven’t heard anyone say, Hey, how about we just focus on fixing the potholes!
Few realize the toll that the blame game takes on commerce, as well. Have you ever had an issue with a product or service, and rather than solving the issue, everyone blames everyone and the situation escalates? Countless hours are spent arguing round and round – wasting time and money – and no one truly seeks a solution. It’s a disturbing dynamic I’ve long tried to earnestly change via my formal business roles, with mediocre success – people are people, after all. What I try to emphasize to my customers, dealers, and colleagues is that we need to solve the problem, that throwing blame around like a proverbial hot potato defeats everyone’s interest. We’ll determine the true causation of the problem in step two, but step one is finding an immediate solution.
On a personal level, once a problem is solved, some can hold on to animosity. I’ve found this to be primarily caused by people investing too heavily in blame to begin with. If a problem is solved, let’s move on, and holding on to animosity only makes us our own victim. Holding on to bitterness over a problem long solved is a tough way to go through life. Again, the goal is to solve a problem, not seek and hold on to blame.
If we want the most successful outcomes when issues arise in life, we have to seek solutions and avoid blame. Water puts out fires; gasoline makes them worse. Let us jump right to solutions, where we all simply do right by each other in the end. That makes for the ultimate solution, no matter the problem.